Systems Engineer

Newark, NJ | IT | Full-time


Position Summary –

This position will be responsible for the Installation/configuration, operation and maintenance of Windows and Network infrastructure for both on-prem and cloud environments.  This position will provision cloud infrastructure, systems configuration, deployment of patches, and implementation of security controls, supporting upgrades, and troubleshooting issues.  The Systems Engineer will advise and partner with Development Teams in building resilient cloud infrastructure that supports the initiatives of NJII.  The System Engineer is responsible for the operations of secure and highly available computing platforms, servers, and networks both physical and virtual.


Person Reports To – Director of IT Operations


Supervises – N/A


Essential Functions –

  • Provides technical guidance for all issues related to network infrastructure
  • Manages the procurement, testing, installation, and support of network equipment and systems, including LAN and WAN systems
  • Configure and maintain network devices and systems such as routers, switches, Access Points, WLAN Controllers
  • Recommend updates and changes to existing LAN, WAN, and wireless network design
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and maintenance
  • Manage and maintain on-premise and cloud-based enterprise file backup infrastructure
  • Ensure security of network systems by enforcing policies and monitoring access
  • Develop and maintain accurate network documentation and network diagrams
  • Provide Tier III level help desk support as necessary
  • Advanced knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with Windows tools
  • Serve as a technical expert and escalation point for infrastructure and network security issues.
  • Implement and maintain server infrastructure security and authentication and authorization and single-sign-on systems.
  • Respond to audits and support periodic penetration tests.
  • Deploy, maintain and troubleshoot Windows Servers.
  • Manage a Microsoft domain environment; including AD, DNS, DHCP, GPO’s, Windows 2008 – 2019 servers
  • Perform enterprise-wide server and desktop systems patching for OS and standard applications
  • Defines and implementing disaster recovery plans
  • Takes the lead on cloud recommendations and security readiness
  • Work with NJII technical team and architect to implement, manage and secure cloud information systems
  • Defines improvements to increase system security/integrity, reliability and performance based on health check results



Additional Functions –

  • Develops new alerts and monitoring techniques based on engineering requirements
  • Recommends and develops solutions for improvement of help desk monitoring and systems management procedures
  • Makes recommendations to improve security and participates in investigations as needed
  • Coordinates the design, implementation, and execution of backup and disaster recovery plan for infrastructure solutions
  • Develops documentation for new infrastructure solutions
  • Evaluates future technologies and makes recommendations for software and hardware upgrades
  • Provides technical guidance, coaching and mentoring to team members
  • Actively monitors and publishes the availability plan discussing the ability of the IT infrastructure to meet the availability requirements of the business
  • Works with vendors and architects to understand their technology roadmaps
  • Works across teams to ensure network and telecom system upgrades and service pack deployments are implemented with minimal impact to production operation
  • Recommends implementation of updated network/telecom systems to deliver cost benefits without reducing production performance and availability


Prerequisite Qualifications –

  1. Education/Degree/Certifications Required –
      • Bachelors Degree, Computer Information Systems
      • CCNA – Certification
      • Microsoft MCSE – Certification
      • AWS Professional-Level Certification


  1. Years of Experience Required
      • Minimum 5 years of experience managing windows, linux, server environments


  1. Knowledge/Skills Required
      • The incumbent will have strong communication skills
      • Senior Engineer level knowledge of architecting and implementing network infrastructure
      • Senior Engineer level knowledge of Microsoft Active Directory, Office 365, Exchange
      • Senior Engineer level knowledge of security as it relates to cloud-based infrastructure
  • Windows 2008 - 2016 operating system management and integration knowledge. Specifically, someone who can integrate and implement Windows platform.
  • Experience and knowledge of security protocols and standards.
  • Setup/configure system security and entitlements
  • In-depth understanding and ability to configure various tunable system resource/parameters (Advanced network configuration, Shared memory, SMTP, SNMP, DNS, NTP, FTP, YP, TCP/IP, NFS)
  • Knowledge of enterprise backup infrastructure,
  • Hands on experience working within a commercial could environment (AWS or AZURE preferred). Experience including but not limited to:
    • AZURE conformance and compliance
    • Systems migration to/from AZURE
    • Create Amazon Virtual Private Cloud (VPC) resources such as subnets, network access control lists, and security groups.
    • Document, deploy, and validate multi environment cloud based infrastructure.
    • Experience with building dynamic infrastructure within AWS or Azure.
    • System build automation
    • Hybrid cloud management/administration
    • Cost management
      • Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
      • Demonstrated proficiency in Linux, hand on and related debugging
      • Minimum 3 years support engineering or system admin experience on Linux and Windows systems
      • A solid grasp of networking fundamentals, preferably including hands-on experience with load balancers, switches, routers, etc.
      • Experience in a 24/7 production environment
  • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment
      • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
      • Able to gather relevant information systematically to troubleshoot and resolve issues



Preferred Qualifications -

      • Strong ownership, urgency, and drive to launch services
      • Excellent communication, prioritization, and analytical skills
      • Ability to work in a fast paced and agile development environment
      • Must be able to see opportunities for improvement, take ownership and closely work with development team to drive product improvement
      • Excellent verbal and written communications
      • Efficient with MS Office and/or Google Suite
      • Ability to learn technical concepts quickly with a strong sense of urgency
      • Proven troubleshooting experience, and a talent for solving problems
      • Minimum 5 years of Engineer level knowledge in Network, Windows and Cloud Internet facing applications with a focus on security