NJHIN Engagement Coordinator I

Newark, New Jersey, United States | NJHIN | Full-time


Position Summary –

New Jersey Innovation Institute (NJII) is a wholly-owned subsidiary of NJIT University that applies the innovative, intellectual and technological resources of the university to the challenges identified by our industry partners. NJII Healthcare iLab brings NJIT expertise and innovation to health care systems in a fast-paced, creative, data-driven, energetic, academic setting.


We rely on core values of integrity, collaboration, purpose, innovation, learning, excellence, leadership and courage to achieve our vision of catalyzing the renewal of NJ’s key industries resulting in better products, stronger companies and vibrant clusters producing more NJ jobs. We believe happiness is seriously good for business. Twenty years of research show happiness positively impacts every business outcome, therefore our commitment is to continually improve our culture to increase employee happiness and engagement. 


Level 1 Associates will contribute to the teams who use data analytics to help physicians, hospitals and other stakeholders improve health care quality for every patient while lowering costs.


Person Reports to – Manager, NJHIN Operations
Supervises – N/A
Essential Functions -





Manages + Develops staff

Does not lead any staff members - employee works independently but under supervision



Under intermittent supervision, completes assigned tasks, performs required duties, and is present for their proper shifts.



Introduced to quality & compliance issues by their manager or designee


Business Development

Does not identify business issues - no business development role


Teamwork & Collaboration

Limited collaboration - may work with co-worker(s) in a state of readiness & cooperation


Recognition and Leveraging knowledge

Basic knowledge of job specific tasks - needs routine assistance from manager


Communication/ Verbal + Written

Basic level of presentations - delivers written documents he/she researched. Verbal communication is accurate.



Assists in creation of documents - no original input


Job Specific Functions-


Business process knowledge and analysis

Assist in the analysis of key business needs, issues and/or gaps

Client Support

Provide consulting, education, and technical support directly to clients under supervision

Subject Matter Expertise

Basic knowledge of product and market

NJII Representation

Represents NJII externally under supervision


Assist with research to conduct sales calls and account outreach

Project management

Manage small to medium size and low complexity projects



Additional Functions

  • All other duties as assigned


Prerequisite Qualifications – Relevant work experience may replace the JD's educational requirements which will be determined at the discretion of the Senior Vice President.


  1. Education/Degree Required
  • Bachelor’s degree in Technology, Business Administration, Finance, Health Administration, Public Health, or related field


  1. Years of Experience Required
  • Minimum of one (1) year of relevant experience


  1. Knowledge/Skills Required
  • Excellent analytical skills
  • Demonstrated clear and concise verbal and written communication skills
  • Experience gathering requirements from the client/business and providing clear documentation
  • Experience with project methodology (requirements, design, development, test and implementation)
  • Familiarity with business process design and aid the high-level business process design efforts with assistance of the stakeholders and end user.
  • Experience supporting client accounting and reporting, or other applicable financial industry experience
  • Demonstrated strong focus on execution and delivery with ability to make recommendations and mitigate timeline risks
  • Demonstrated project and work planning experience


Preferred Qualifications

  • Excellent organizational and interpersonal skills (including customer service experience)
  • Proficiency in MS Office, particularly Excel
  • Expert interpersonal skills
  • Self-starter, resourceful (independently seeks and finds resources, information, knowledge, and/or tools to complete tasks as needed)
  • Experience or knowledge of health information technology, including but not limited to electronic health records (EHR), patient care flow, and hospital computer systems