Onboarding Coordinator

Newark, New Jersey, United States Full-time

Job Summary

The Onboarding Coordinator will be a part of the NJII Operations Team.  The Onboarding Coordinator is an integral member of the NJII team, facilitating the process for participating organizations to onboard to NJII Shared Services from beginning to end.  Those processes include but are not limited to: establishing connectivity, education, conformance reporting, data quality assurance, and troubleshooting issues that may arise. The Onboarding Coordinator brings together business partners and other team members in support of Production and Operations to ensure that all standards and processes are communicated and executed.  The Onboarding Coordinator builds and maintains collaborative working relationships with NJII stakeholders to promote statewide exchange of health information.

Reports to:

Director or Manager


May serve as a project team leader

Essential Functions and Basic Duties

  • Coordinate internal and external team members to onboard participating organizations to NJII Shared Services according to established business processes
  • Oversee execute of end to end onboarding process and complete all steps necessary to ensure information sharing standards are met
  • Provide ongoing education and consultation to participating organizations that use NJII Shared Services
  • Help ensure buy-in of proposed process improvements from stakeholders, Production and Operations, and NJII leadership
  • Manage operational risks and issues, adhere to project timelines and budget
  • Ensure timely and effective execution of all assignments
  • Assist in monitoring, researching and correcting documentation by interacting with other NJII departments to assist in identifying and correcting documentation
  • Perform other duties as assigned by management

Required Qualifications

  • Bachelor in Technology, Business Administration, Finance, Health Administration, or related field
  • 1+ years of experience in business analysis
  • Minimum of 3-5 years in Health Information Management or demonstrated knowledge of analysis methodology
  • Experience or knowledge of health information technology, including but not limited to electronic health records (EHR), patient care flow, and hospital computer systems
  • Demonstrated project and work planning experience
  • Clear and concise verbal and written communication skills
  • Proficiency in MS Office, particularly Excel
  • Expert interpersonal skills
  • Strong focus on execution and delivery with ability to make recommendations and mitigate timeline risks
  • Excellent analytical, organizational and communication skills are required; expert interpersonal skills; confidence to participate in planning sessions that outline IT solutions that reach business goals
  • Experience gathering requirements from the client/business and providing clear documentation
  • Self-starter, resourceful (independently seeks and finds resources, information, knowledge, and/or tools to complete tasks as needed)
  • Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
  • Excels at identifying, analyzing, organizing and solving issues and problems


Desired Qualifications

  • Knowledge in MPI, PL/SQL and /or SAAS
  • Demonstrated exceptional requirements analysis, testing and debugging experience
  • Working knowledge of client accounting and client reporting requirements
  • Experience in writing user stories and detailed process flows
  • User Acceptance Testing coordination experience
  • Experience in working with agile/scrum methodology
  • Experience with project methodology (requirements, design, development, test and implementation)
  • Familiarity with business process design and aid the high-level business process design efforts with assistance of the stakeholders and end users.
  • Experience supporting client accounting and reporting, or other applicable financial industry experience.
  • Healthcare experience
"To build a diverse workforce, NJII encourages applications from individuals with disabilities, minorities, veterans and women, EEO employer."