Junior Healthcare Transformation Coach

Stratford, NJ and Newark, NJ Full-time


Position Summary

This is a key role of Medicare’s (CMS) Practice Transformation Network (PTN) grant. The Healthcare Transformation Coach Trainee is an individual who facilitates analytic support services and technical expertise to practices and clinicians to make meaningful changes, improve patient outcomes, and reduce costs.

The coach trainee acting under the supervision of a coach manager and/or coach will serve as the provider-facing resource for clinicians who participate in PTN and provides direct assistance with practice transformation efforts, which include moving a practice through a five-phase transformation process that culminates in readiness to participate in value-based payment models or programs. Must be able to prioritize and execute tasks in a high-pressure, ever-changing environment.

The Healthcare Transformation Coach Trainee as directed by a coach and/or coach manager will work hands-on in the providers’ offices and involves guiding providers and their staff on redesign of work practices, care coordination, optimal use of EHRs and meeting the standards for Meaningful Use and PQRS reporting. This work includes conducting practice assessments, meeting regularly with participating providers, supporting implementation of action plans, educating physicians and staff, and driving improvement.

Travel to providers is required therefore, transportation will be needed.


Person Reports to

Coach Manager

Essential Functions

  • Supports practice with data tracking, reporting, analysis and workflow redesign incorporating improvement techniques to improve efficiency and effectiveness to reduce waste under the supervision of a coach manager.
  • Supports and facilitates practitioners at each phase of improvement (i.e., setting goals, thought partnering and recommending strategies or innovations, and execution) by providing tools, trainings, guiding them through rapid-cycle tests of change, and assisting when obstacles arise.
  • Provides direct technical support with health information technology (HIT) implementation and development of registries including identifying high risk patients.
  • Provides consistent communication, education and support to assigned clinicians both remotely and face to face and documents transformation activities.


  • Additional Functions
  • Educates doctors/providers when appropriate on the other available NJII products/services.
  • Contributes content to the marketing and communication staff to gather stories, use cases, and case studies to publicize the successes of the program.
  • Communicates and champions the vision for change through activities such as presenting and sharing best practices.
  • Schedules practice assessments and meaningful use training of providers and practice managers as needed.




Prerequisite Qualifications

  1. Education/Degree Required

Bachelor’s degree in business administration, computer science, nursing, or other related field preferred. Relevant clinical or healthcare experience substitutes for the above education preference. 

  1. Years of Experience Required

1 (one) year or more of experience in a professional office setting, healthcare setting preferred.  

  1. Knowledge/Skills Required
  • Ability to understand various quality reports in or outside of an electronic medical record (EHR).
  • General knowledge about the Centers for Medicare and Medicaid Services, overall strategies on improving US healthcare and policies on reimbursement.


Preferred Experience:

  • Experience in a customer service role and/or with client/account management and change and/or project management experience preferred.
  • Excellent interpersonal, verbal, and written communication skills required.
  • Organizational skills including time, project, and resource management.
  • Strong technical skills including proficiency with Microsoft-based programs, especially EXCEL and WORD.
  • Multi-tasking, innovative, organizational and prioritization skills.
  • Travel to providers is required therefore, transportation will be needed.
  • Critical thinking and problem solving skills with initiative to work independently as well as in a team environment.




Apply for this opening at http://njii.recruiterbox.com/jobs/fk0my3j?apply=true